[245] Product Support

Responsibilities

• Diagnose and troubleshoot software issues, including bugs, errors, and performance problems.
• Collaborate with developers and QA to identify root causes and provide effective solutions.
• Write and execute SQL queries to analyze data and validate system behavior.
• Provide technical assistance and product knowledge to internal teams or clients.
• Contribute to improving product quality through proactive issue tracking and feedback.

Requirements

• 1–2 years of relevant experience in software or product support.
• Basic programming knowledge in Java.
• Solid understanding of Relational Database Management Systems (RDBMS) and SQL query writing.
• Strong analytical and problem-solving skills.
• Experience in the financial services industry is a plus.
• Leadership experience is a plus.
• Available to join immediately or within 2 weeks.

Work Arrangement

• Placement: West Jakarta.
• Work setup: Work from Office (WFO).
• Contract duration: 6 months with possibility of extension.

BINAR Academy aims to unlock and channel human potential so we can help the world turn into a better place. One of the ways we strive to do that is to channel potential talents to impactful opportunities using our very own job connector, BINAR Job Connect.

BINAR Job Connect has connected up to 250 talents & candidates; whether it be young & aspirational fresh graduate to tech-savvy team leaders, individuals who decided to start from scratch, and junior engineers to skilled product managers to our experienced hiring partners. BINAR Job Connect provides various options of employment, as we intend that everyone processed by us can choose the best career track for them.