[291] Helpdesk Support

Responsibilities

• Handle user requests and IT-related issues through ticketing systems, email, or phone.
• Perform troubleshooting for hardware, software, network, and internal applications.
• Provide quick resolutions as first-level support or escalate issues to the relevant team when needed.
• Log, track, and update all issues in the ticketing system.
• Ensure all issues are resolved within the agreed Service Level Agreement (SLA).
• Follow up with users to ensure problems are fully resolved.
• Create and maintain documentation for common issues and solutions (knowledge base).
• Prepare reports on recurring issues and system performance.

Requirements

• Minimum Bachelor’s degree (S1) in a related field.
• 1–2 years of experience in IT Support, Helpdesk, or Technical Support roles.
• Strong troubleshooting skills in hardware (PC, laptop, printer).
• Experience in operating system installation (Windows and basic Linux).
• Proficiency in Microsoft Office and general applications.

Work Arrangement

• Placement: West Jakarta
• Work Type: Work From Office (WFO)
• Contract Duration: 6 months

BINAR Academy aims to unlock and channel human potential so we can help the world turn into a better place. One of the ways we strive to do that is to channel potential talents to impactful opportunities using our very own job connector, BINAR Job Connect.

BINAR Job Connect has connected up to 250 talents & candidates; whether it be young & aspirational fresh graduate to tech-savvy team leaders, individuals who decided to start from scratch, and junior engineers to skilled product managers to our experienced hiring partners. BINAR Job Connect provides various options of employment, as we intend that everyone processed by us can choose the best career track for them.